AI Support
AI Support helps you explore PILOT’s features, find instructions, and get guidance on configuring the system. It opens in a separate window within your account.
Ask a question in your own words, in your preferred language. If you need clarification, continue the conversation in the same chat.
In this article, you will learn:
AI Support must be connected to your account before you can use it. Technical support performs the initial setup.
Once the setup is complete:
1. Open the additional actions menu on the top PILOT toolbar and select Extensions
2. Find AI Support in the list
3. Turn on the switch to the left of its name. A green switch indicates that the extension is enabled
4. Click the AI Support 
icon on the top toolbar to open it
icon on the top toolbar to open it
If the extension is missing from the list or does not open, contact Technical Support. The team will check the connection.
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Working with PILOT — configuring devices and objects, reports and templates, geofences, routes, events, notifications, users, and access rights
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API and integrations — API methods, authentication, request parameters, response handling, and code examples
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Pilot Extension — extension structure, required files and components, examples, and local testing
AI Support may provide links to the official documentation. If the information is insufficient, it can help you prepare a request for Technical support.
1. Open AI Support
2. Describe your question or task in the field at the bottom of the window
3. Click the up-arrow button 
to send your message
to send your message4. Read the answer. Follow any documentation links to view detailed instructions
For example, you can ask:
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“How do I schedule a report to be sent every day?”
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“Show me an API request example for retrieving a list of objects”
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“Which files are needed to create an extension?”
To help AI Support understand your task, specify which section you are working in, what you want to do, and where you encountered a problem.
If you need clarification, ask a follow-up question in the same chat. For a different task, click New chat on the left side of the window.
Your conversations appear in the Recent chats list on the left. Click a chat name to return to its messages and continue the conversation.
How to rename a chat
1. Click 
next to the chat
next to the chat2. Select Rename
3. Enter a new name
4. Click Save
How to delete a chat
Click next to the conversation name and select Delete.
next to the conversation name and select Delete.The thumbs-up and thumbs-down buttons 
below each answer let you indicate whether it was helpful.
below each answer let you indicate whether it was helpful.
To explain what should be clarified or improved:
1. Click Comment below the answer
2. Enter your feedback in the comment window
3. Click Save
The arrow at the top of the left panel collapses or expands the chat list.
The theme button in the upper-right corner of the chat switches between light and dark themes.
The 
button in the upper-right corner of the window closes AI Support.
button in the upper-right corner of the window closes AI Support.