FAQ

Why is the monitored object not online?
• Check the physical connection (cables, connectors).
• Make sure the object is enabled and configured correctly.
• Check the IP address and network settings.
• Perform a ping to check network availability.
How to add a new object to the monitoring system?
• Determine the IP address or hostname of the object.
• Configure the necessary parameters in the monitoring system (ports, protocols, imei).
  • Ensure that the object responds to test requests (ping).
  •  Add an object to the monitoring interface and assign the necessary templates.
What to do if the monitored object often loses connection?
  •  Check the stability of the network connection.
  •  Make sure there are no CPU or memory overloads on site.
  •  Review the logs for errors.
  •  Check the timeout settings and polling intervals in the monitoring system.
  •  Make sure there are no IP address conflicts.
 
How to set up notifications about problems with an object?
  • Define criteria.
  •  Set up notifications in the monitoring system (email, SMS, instant messengers).
  •  Ensure contact information and notification methods are current.
  •  Test how notifications work using tests.
Why is the report empty or contains incorrect data?
  •  Check the filter settings and report parameters.
  •  Verify that data actually exists for the specified period.
  •  Verify that all required monitoring options are enabled.
What to do if the report takes too long to generate?
• Check the server load and ensure that the system resources are sufficient to generate reports.
  • Optimize queries and report settings to improve performance.
  • Check whether the volume of data affects the speed of report generation.
 
What to do if the report takes too long to generate?
  •  Check the server load and ensure that the system resources are sufficient to generate reports.
    • Optimize queries and report settings to improve performance.
    • Check whether the volume of data affects the speed of report generation.
If you haven't found the answer to your question, please contact us.