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  (c) Pilot Telematics, 2024

FAQ

Why is the monitored object not online?
• Check the physical connection (cables, connectors).
• Make sure the object is enabled and configured correctly.
• Check the IP address and network settings.
• Perform a ping to check network availability.
How to add a new object to the monitoring system?
• Determine the IP address or hostname of the object.
• Configure the necessary parameters in the monitoring system (ports, protocols, imei).
  • Ensure that the object responds to test requests (ping).
  •  Add an object to the monitoring interface and assign the necessary templates.
What to do if the monitored object often loses connection?
  •  Check the stability of the network connection.
  •  Make sure there are no CPU or memory overloads on site.
  •  Review the logs for errors.
  •  Check the timeout settings and polling intervals in the monitoring system.
  •  Make sure there are no IP address conflicts.
 
How to set up notifications about problems with an object?
  • Define criteria.
  •  Set up notifications in the monitoring system (email, SMS, instant messengers).
  •  Ensure contact information and notification methods are current.
  •  Test how notifications work using tests.
Why is the report empty or contains incorrect data?
  •  Check the filter settings and report parameters.
  •  Verify that data actually exists for the specified period.
  •  Verify that all required monitoring options are enabled.
What to do if the report takes too long to generate?
• Check the server load and ensure that the system resources are sufficient to generate reports.
  • Optimize queries and report settings to improve performance.
  • Check whether the volume of data affects the speed of report generation.
 
What to do if the report takes too long to generate?
  •  Check the server load and ensure that the system resources are sufficient to generate reports.
    • Optimize queries and report settings to improve performance.
    • Check whether the volume of data affects the speed of report generation.
 
SMS gateway setup
 
SMS configuration examples
Gateway24 https://smsgateway24.com
}{{"type":"smsgateway24","token":"XXXXXXXXXXXX","device_id":"1456","sim":"0"}
 
Bulksms: https://api.bulksms.com
}{{"type":"bulksms","token":"XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}
 
Ta qnyat https://api.taqnyat.sa
}{{"type":"taqnyat","token":"XXXXXXXXXXXXXXXXXXXXXXXXX","from":"beamwave"}
 
Edsfze https://globalsms.edsfze.com
}{{"type":"edsfze","username":"mygpsSMS","apiId":"XXXXX","source":"MyGPS"}
 
Smsru  https://sms.ru
}{{"type":"smsru","api_id":"XXXXXXXXXXXX"}
 
Meaning
View
Vehicle type
 
Direction of movement from
0 to 360 degrees.
Ignition operation
key icon.
Alert
Speed.
Integer 0 or positive Integer
If s=0 course icon
will be gray else green
 
Snooze state
No signal
course icon will be red.
 
 
Equipment work.
Yellow circle around icon.
Trailer
Photo of icon from download.
Additional icons for displaying events on the map.
 
  • key
  • info
  • power
  • refuel
  • geofence
  • route
  • p – parking
  • b - bell
  • s - start
  • e - end
 
 
 
If you haven't found the answer to your question, please contact us.